Planning and Consolidation windows user rights error

Hello everyone,

I have a user receiving the following error while trying to access BPC.

The Windows user does not have the proper rights to local folder for Planning and Consolidation. Please contact your system administrator.

She is listed as an admin on this computer, we have checked her BPC access, and she was just able to login to BPC from this laptop a month ago. I'm lost now and not really sure how to solve this problem.

can anyone help please?