Workflow duplicated during PO approval

[rajesh_r11]

Hi,

I have an issue in production system where for a particular cost center and user the same workflow is triggering twice to the approver,

Like for Cost center"XXXX" Level 1 Approver is 'AAAA',

Workflow looks like this - Buyer - > Cost center Level 1 - > Cost center Level 1 - > Cost center Level 2 - > Approved

So the cost center level 1 approver has to be approve the PO twice

I am not able to replicate this issue as its working fine in quality system and not a problem for others

Please let me know why workflow is getting duplicated

Thanks

[bharathi_ponnusamy · Accepted solution]

Hi Rajesh,

Thanks for posting this issue. I don't have any solution in hand, But I can suggest you to try the below in finding the root cause.

1.) Please take the business approval and change the cost center - XXXX manager to BBBB instead of AAAA and check whether the work flow is getting duplicated.

2.) I request you to check this scenario where the shopping carts are getting created for the cost center other than XXXX and if the manager is AAAA, the work flow is not getting duplicated.

3.) And I also request you to check this scenario where the shopping carts are getting created for the cost center other than XXXX and if the manager is other than AAAA, the work flow is not getting duplicated.

Kindly advise.

Best Regards,

Bharathi

[rajesh_r11 · Accepted solution]

Hi Bharathi,

The same user is responsible for approving multiple cost center but only for specific cost center he is facing this issue and i really don't know how to debug this issue

Thanks

Rajesh

[bharathi_ponnusamy · Accepted solution]

Hi Rajesh,

Thank you for the update. I totally understand that it is a very strange issue.

Could you please advise whether you will be able to take the business approval and change the cost center - XXXX manager to BBBB instead of AAAA and check whether the work flow is getting duplicated.

I hope this will help us in finding the exact root cause. Kindly advise.

Best Regards,

Bharathi

[rajesh_r11 · Accepted solution]

Thanks Bharathi let me check on this option

[former_member198566]

Hi,

Please take the position ID of approver and check the relationship in PP01, the approver should be managing one cost center once. Please this also and try to correct.

Thanks.

Regards,

Abhi...

[former_member198566]

Hi,

Can you check if the CNT attribute for requester has been given at position level or Requesters org node level (This is incorrect)

Please assign CNT attribute to requesters only at position level and org structure and check.

Regards,

Abhi.