on 04-28-2014 1:33 PM
Hi,
I am facing a problem wherein, a request is duly provisioned and closed. However, in email notification, I get below message:
Hi XXX,
The Request number : 123 , has been processed by XYZ and the Request is Closed. The details are as follows:
No Provisioning log available
I checked and noticed that, request is duly closed and user is either created/modified in the target system properly. I maintained variable
%PROVISIONING% in the email body but still I am not getting the provisioning details.
The document is active and working absolutely fine in Development system. But here I am not sure why this is not working.
Can anybody help me determine what I am missing?
Regards,
Faisal
Hi All,
Thanks for your valuable inputs. My issue is finally resolved. Below is the explanation.
My all GRC configurations were moved to GRC quality system and this problem coming in this system. Initially it was working fine. But somehow, client was open and this variable was changed again manually and saved in local TR.
In spite of re-importing my earlier TR (which were correct), problem was not resolved. somehow, the corresponding object was saved in local TR and was not impacted through TRs.
That local TR was released and then respective TR was re-imported. This time it impacted the respective class object and worked fine.
Hope this will be helpful to others!
Regards,
Faisal
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Dear Faisal,
first of all - please try to switch on trace on RFC user in the back-end system, just to ensure that issue is not due to missing authorizations.
If there are no errors, please implement that note:
1832988 - UAM: No search result displayed in provisioning log
Best regards, Andrzej
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Hi Claudio,
Thanks for your reply.
I am on SP#14 and it seems to be applicable and I can try this. Just before doing so, I would like to inform you that this is working in Development system (same settings) but not in QA. To the best of my knowledge, the configuration is same and no modifications have been done in QA alone.
Still I am facing this problem. Do you think if I implement this in Development system, the existing configurations will not be corrupted?
Also, please see below screen I got from GRFNMW_DBMONITOR_WD tcode
From this I can see, the value in variable "PROVISIONING" is same as I am receiving in email notification. But not sure if why this is not getting updated. Where as in development, I could see values for this variable properly.
Any suggestion?
Regards,
Faisal
Hi Claudio,
I have not done it yet. It seems that the note is applicable as I am on SP#14 and this note solution provided in SP#15.
Actually, I am quite a bit skeptical to implement at this moment as it is working fine in development system and I dont want to take any chances!
I will get it implemented shortly and let you know about the status.
Regards,
Faisal
Hi Faisal,
I got nearly the same problem as you:
At the end of the request with the notification event "approved" I receive instead of the %Provisioning%-Details the message "no provisioing log available".
The GRC-System is on SP15.The mentioned note has been implemented, nevertheless I receive the message "no provision log available"
Thanks for your feedback.
Regards,
Manuela
Hi Faisal,
this variable brings data when to user account a role is assigned/changed/removed. I am using it at my implemenation and I can confirm it works! If you see content of notification that means - document was activiated in correct way. This variable is only present where there are any provisoning logs created. In your case maybe there was no logs created.
I am not sure if in standard configuration you will get any info there if just user account was created.
What was the content of the request, only user account creation?
If you open the request via NWBC (search request) and then click on provisioning logs do you see any content there?
Let me know,
Filip
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Dear Filip,
This request contains both: User Creation and Role Assignment details. When I search a request in NWBC, I could find the request along with the details. It is only in the mail that I am getting this message:
No Provisioning log available
I maintained the document correctly along with the variable. Not sure what is going wrong. I checked and configured in these areas:
1. Se61: Document Maintenance
2. Maintain Custom Notification Messages in SPRO
I am able to see correctly the variables in MSMP also.
Please advise me.
Regards,
Faisal
Dear Filip,
You know what, if I try to create/modify user using ARQ in GRC Development system, it goes though.
Also, I replaced %PROVISIONING% variable in the document with %SUBMISSION% just to test. Luckily, I got the submission details!
Now I can confidently say that this variable %PROVISIONING% is main culprit and causing problem. Unfortunately, I dont know how to debug or analysis further.
Any suggestions?
Regards,
Faisal
Dear Filip,
Even I have the same in my system (SP#14). Also, I checked with %PROVISIONING_WITHOUT_PASSWORD% also. but it did not show any results.
As I have told earlier, %SUBMISSION% showed me correct details. But these two variables did not show me any result.
I think there is some problem with these variables. That is what I can conclude based upon my testing in 2 different systems. But not sure how to troubleshoot it further.
can you please share your thoughts?
Regards,
Faisal
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