CM startup failure

[former_member229038]

We recently applied patch 36 for CM 6.0 SP2. We followed all relevent notes,

and updated all relevent files in the CM folder. Unfortunately, the CM system

will not restart. The knowledgemanagement.0.log file states...

#1.5#C0000A01076B0002000001170021D23B0004058B47F6C008#1131995672789#com.sapportals.wcm.repository.runtime.CmSystem#irj#com.sapportals.wcm.repository.runtime.CmSystem.startUp(190)#System#0#####System_Thread_21##0#0#Info##Plain###CM system is starting...#

#1.5#C0000A01076B0002000001180021D23B0004058B48B9C5D0#1131995685570#com.sapportals.wcm.service.fsmount.FSMountService#irj#com.sapportals.wcm.service.fsmount.FSMountService#System#0#####System_Thread_21##0#0#Warning##Plain###Failed to mount network path

Stcorpfile - java.lang.StringIndexOutOfBoundsException: String index out of range: -1

at java.lang.String.substring(String.java:1591)

at com.sapportals.wcm.service.fsmount.FSMountService.UNCtoIPaddress(FSMountService.java:507)

at com.sapportals.wcm.service.fsmount.FSMountService.mountNetworkPaths(FSMountService.java:477)

at com.sapportals.wcm.service.fsmount.FSMountService.startUpImpl(FSMountService.java:245)

at com.sapportals.wcm.service.AbstractService.start(AbstractService.java:141)

at com.sapportals.wcm.crt.CrtThreadSafeComponentHandler.tryToStart(CrtThreadSafeComponentHandler.java:208)

at com.sapportals.wcm.crt.CrtThreadSafeComponentHandler.handleLookup(CrtThreadSafeComponentHandler.java:98)

at com.sapportals.wcm.crt.CrtComponentManager.lookup(CrtComponentManager.java:285)

at com.sapportals.wcm.crt.CrtComponentManager.lookupChildComponent(CrtComponentManager.java:375)

at com.sapportals.wcm.crt.CrtContainerManager.lookupComponent(CrtContainerManager.java:44)

at com.sapportals.wcm.crt.CrtSystemImpl.lookupComponentByUri(CrtSystemImpl.java:134)

at com.sapportals.wcm.crt.CrtComponentManager.startUp(CrtComponentManager.java:247)

at com.sapportals.wcm.crt.CrtSystemImpl.startUpComponentManager(CrtSystemImpl.java:161)

at com.sapportals.wcm.repository.runtime.CmSystem.startUp(CmSystem.java:256)

at com.sapportals.wcm.repository.runtime.CmSystem.getInstance(CmSystem.java:161)

at com.sapportals.wcm.repository.runtime.CmAdapter.getResource(CmAdapter.java:81)

at com.sapportals.wcm.portal.service.KMServiceImpl.afterInit(KMServiceImpl.java:260)

at com.sapportals.portal.prt.core.broker.PortalServiceItem.__initServiceInstanceStep2(PortalServiceItem.java:736)

at com.sapportals.portal.prt.core.broker.PortalServiceItem.startServices(PortalServiceItem.java:909)

at com.sapportals.portal.prt.core.broker.PortalAppBroker.startLoadOnStartupServices(PortalAppBroker.java:1470)

at com.sapportals.portal.prt.core.broker.PortalAppBroker.start(PortalAppBroker.java:1426)

at com.sapportals.portal.prt.core.broker.PortalAppBroker.startNonCoreApplications(PortalAppBroker.java:1383)

at com.sapportals.portal.prt.runtime.Portal.init(Portal.java:371)

at com.sapportals.portal.prt.core.PortalCoreInitializer.coreInit(PortalCoreInitializer.java:55)

at com.sapportals.portal.prt.dispatcher.PortalInitializer.<init>(PortalInitializer.java:129)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doSetupPortalInitializer.run(Dispatcher.java:160)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.initDispatcher(Dispatcher.java:358)

at com.sapportals.portal.prt.dispatcher.Dispatcher.access$000(Dispatcher.java:40)

at com.sapportals.portal.prt.dispatcher.Dispatcher$InitRunner.run(Dispatcher.java:113)

at com.sapportals.portal.prt.dispatcher.Dispatcher.init(Dispatcher.java:391)

at com.inqmy.services.servlets_jsp.server.ServletContextFacade.init(ServletContextFacade.java:3340)

at com.inqmy.services.servlets_jsp.server.ServletContextFacade.init(ServletContextFacade.java:2598)

at com.inqmy.services.servlets_jsp.server.ServletsAndJspImpl.createContext(ServletsAndJspImpl.java:766)

at com.inqmy.services.servlets_jsp.server.ServletsAndJspImpl.<init>(ServletsAndJspImpl.java:201)

at com.inqmy.services.servlets_jsp.server.ServletsAndJspServerFrame.start(ServletsAndJspServerFrame.java:125)

at com.inqmy.core.service.application.ApplicationServiceRunner.startFrame(ApplicationServiceRunner.java:55)

at com.inqmy.core.service.container.ServiceRunner.run(ServiceRunner.java:129)

at com.inqmy.core.thread.impl0.ActionObject.run(ActionObject.java:46)

at java.security.AccessController.doPrivileged(Native Method)

at com.inqmy.core.thread.impl0.SingleThread.run(SingleThread.java:148)

#

#1.5#C0000A01076B0002000001190021D23B0004058B494223F8#1131995694507#com.sapportals.wcm.crt.CrtThreadSafeComponentHandler#irj#com.sapportals.wcm.crt.CrtThreadSafeComponentHandler.tryToStart(222)#System#0#####System_Thread_21##0#0#Error##Plain###startup failed : com.sapportals.wcm.repository.service.statemanagement.cm.StatemanagementManager#

Any ideas?

Best regards,

Mark

[former_member441228 · Accepted solution]

please use double forward slashes to indicate UNC names, e.g. //Stcorpfile to refer to the share server.

[detlev_beutner]

Hi Mark,

> Failed to mount network path

Stcorpfile

is the central message for you. Does this network path exist? Maybe somebody removed it? Changed access permissions?

Hope it helps

Detlev