We had work items displayed in Work list of UWL but for the past few months the work items are not displayed.
1. The work items are appearing in SAP business workplace (inbox)
2. The agents are assigned correctly
Since I have a super admin portal access I could see all those were raised but for the users they are not able to view the work items in the worklist [UWL]. Those who are not able to view the work list are having a warning shown as attached.
Any inputs on what needs to be checked please? Also would like to know the job that updates the work items in the worklist.
The work item/workflow task is a custom one which was working earlier