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Former Member
Apr 25, 2014 at 10:12 AM

Problem installing SAP BO BI 4.1 SP3

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Hi all,

during instalaltion of SAP BO BI 4.1 SP3 i'm facing this error in the log at the end of the installation phase when the installer trying to start CMS:

11:17:14.136 2014/04/25, 11:17:14: RunRedistProgram: return value 2

11:17:14.136 2014/04/25, 11:17:14: CMS is up, but cannot log on to CMS. Trying again...

11:17:14.136 2014/04/25, 11:17:14: ... waited for 360 seconds ...

11:17:49.782 *#*_*FWM 20030|Could not reach CMS 'IFBOS003RM01:6400'. Specify the correct host and port and check for network issues. (FWM 20030)|Could not reach CMS 'IFBOS003RM01:6400'. Specify the correct host and port and check for network issues. (FWM 20030)*_*#*

then the installation going on and finish wirthout error but in the log file:

Caused by: com.crystaldecisions.enterprise.ocaframework.OCA

12:03:06.192 FrameworkException$NotFoundInDirectory: Server xxxxxxx:6400 not available or inactive (FWM 01003)

cause:java.net.ConnectException: Connection refused: connect

detail:Server xxxxxxxx:6400 not available or inactive (FWM 01003) Connection refused: connect

at com.crystaldecisions.enterprise.ocaframework.RawSocketDirectory.find(RawSocketDirectory.java:242)

at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildBootstrapAPSInfo(APSServerHandler.java:256)

at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildAPSClusterInfo(APSServerHandler.java:514)

at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildServerInfo(APSServerHandler.java:192)

at com.crystaldecisions.enterprise.ocaframework.ServerController.redirectServer(ServerController.java:534)

at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.redirectServer(ServiceMgr.java:959)

at com.crystaldecisions.enterprise.ocaframework.ManagedSessions.get(ManagedSessions.java:258)

at com.crys

12:03:06.192 taldecisions.enterprise.ocaframework.ServiceMgr.getManagedService_aroundBody4(ServiceMgr.java:520)

at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(ServiceMgr.java:1)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.ensureServiceStub(LogonService.java:651)

... 9 more

Caused by: java.net.ConnectException: Connection refused: connect

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)

at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)

at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)

at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)

at java.net.Socket.connect(Socket.java:531)

at com.crystaldecisions.enterprise.ocaframework.RawSocketDirectory.find(RawSocketDirectory.java:194)

... 18 more

in the event viewer of windows i notice:

CMS is unstable and will shut down immediately. Reason: CMS of SAP BusinessObjects BI: impossible to connect to database of CMS "ABCD". Issue: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'xxxxx\yyyyy$'. (FWB 00087)

I check the port and the connection to the CMS DB and all is good.

I check the ODBC driver and it's good and also tested teh connection and response ok.

what other checks could i verify?

the user is a domain user that is able to login to the database

regards

Paolo