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Former Member
Apr 25, 2014 at 07:50 AM

Header system status not getting set as Released

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Hello Experts

We have a scenario, where PMS(Planned service) service order is automatically getting triggered from a Service contract line item based on standard action.

Now, the initial header user status of the generated Service order is Released(mapped to system status ‘Released’) and the items of the service order too have system status ‘Released’

Still, when this service order is generated, the header system status is set as ‘In Process’ instead of ‘Released’(expected behavior). If anyone has faced such scenario, please help.

Regards

Ankit Arora