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Former Member
Apr 25, 2014 at 07:40 AM

SAP Business Objects Win AD Authentication Error: User Not able to log in


Whenever any AD user is trying to login to BI launch pad(SAP BO 4.0 SP2), He is getting error and not able to login.

Error Message:

Account Information Not Recognized: Active Directory Authentication failed to

log you on. Please contact your system administrator to make sure you are a

member of a valid mapped group and try again. If you are not a member of the

default domain, enter your user name as UserName@DNS_DomainName, and then try

again. (FWM 00006)

Troubleshooting Done:

1) Checked and validated krb.ini and bsclogin.conf files contents. Entries for Domain name and controller are correct.

2) Checked Path for above mentioned files in Tomcat properties.Path is correctly given as C:\Windows\krb5.ini and C:\Windows\bsclogin.conf

3) Tried to map users from AD domain in CMC, Able to update the same.

4) Ran Kinit <AD User Name> and was successful. Got Output as "New Ticket Is Stored In Cache File........."

But Still not able to login.

Is there any other troubleshooting which I am missing here?