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Former Member
Apr 25, 2014 at 07:40 AM

SAP Business Objects Win AD Authentication Error: User Not able to log in

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Whenever any AD user is trying to login to BI launch pad(SAP BO 4.0 SP2), He is getting error and not able to login.

Error Message:

Account Information Not Recognized: Active Directory Authentication failed to

log you on. Please contact your system administrator to make sure you are a

member of a valid mapped group and try again. If you are not a member of the

default domain, enter your user name as UserName@DNS_DomainName, and then try

again. (FWM 00006)

Troubleshooting Done:

1) Checked and validated krb.ini and bsclogin.conf files contents. Entries for Domain name and controller are correct.

2) Checked Path for above mentioned files in Tomcat properties.Path is correctly given as C:\Windows\krb5.ini and C:\Windows\bsclogin.conf

3) Tried to map users from AD domain in CMC, Able to update the same.

4) Ran Kinit <AD User Name> and was successful. Got Output as "New Ticket Is Stored In Cache File........."

But Still not able to login.

Is there any other troubleshooting which I am missing here?