Has anyone been able to use Brand Templates in their email correspondence successfully?
We have a template that should be the branding for our outgoing emails. In this template we have a placeholder specifically to fit the content of the email as "#Text#", which is said to be available for this Document-Based Template.
However, anytime we are testing this through an email ticket, the content of the reply is missing, and we only see the branding and the placeholder. We have tried lowercase and all uppercase placeholders with no success.
Any ideas or examples of this working would be great to see.
Thanks,
Josh
"Available Placeholders for branding templates is listed below
#Text#"