I have a requirement to send a work item to outlook mail box and process the work item in outlook.
I came across two methods
1) Extended notification
2) Work Item exits
actually not able to make out clearly whether these are under same approach only or totally different approach.
Can you please help me how to process an work item in outlook.also please help me with some good documents
on processing work items outside sap (in out look) .
Thanks & Regards,