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How to trigger a event when there in any change in category in the service request

Hello Experts

I need to set Employee responsible dynamically when the exact category is chosen in the service request. i am following a approach to register a function module in the crmv_events so that the event will be called as soon as categorization is changed in service request.I have never configured crmv_events.please guide me its urgent.

Please tell me if a better approach is available.

I will award points immediately .Reply as early as possible as its urgent.

Thanks in advance

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4 Answers

  • Best Answer
    Posted on Apr 24, 2014 at 10:12 AM

    Hi Rashmi,

    To suggest a better approach, please let me know is it from web ui you are do all this?

    Please expain me all the steps in detail to help you in this.

    Regards,

    Bhushan

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  • Posted on Apr 24, 2014 at 10:56 AM

    Hi Rashmi,

    Or you can just see this thread: https://scn.sap.com/thread/3218073 for events details if it is too urgent. In this thread, there is a link "adding-functions-to-events-using.html." explaining abt it.

    Also, there are many document available on web. Please refer that.

    Regards,

    Bhushan

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  • Posted on Apr 24, 2014 at 12:19 PM

    Rashmi,

    Check my blog on SAP CRM: Adding functions to events using CRMV_EVENT.

    From the small specification you mention, I would suggest you try to implement partner redetermination on the change of the category field, and make the partner determination dependent on the category, but of course the implementation depends highly on the rest of the requirements.

    Let me know if I can be of help.

    Regards,

    Pieter

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  • Posted on Apr 24, 2014 at 04:19 PM

    Hi,

    Two options one is ORDER_SAVE badi, and the other one is action profile with method implementation,

    Are go with the events as mentioned earlier..

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    • The Problem with order_save badi and action profile is it will not be in run time,i need run time solution as when when the customer will change the subject in web ui the employee responsible will automatically set by the logic written in the the function that will be called by the events.

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