Nakisa 4.1 - Org Chart does not display

[Former Member]

Hello gurus,

I do have an issue with our fresh implementation of SOVN 4.1 (Org Chart, Build 0911012400, SAP_live build). I did set up the authentication to Logon Screen, and configured the org chart settings (very basic). I did not set up any Role mapping. My connection strings all have the same parameters, including the RFC username and password. They all test succesful.

When I log in the frontend, I get the famous message: "Cannot find the root of your orgchart. The orgchart box may have been deleted or

incorrectly specified, or no valid org structure can be found for the selected effective date. Please change the root of the chart or select another effective date. "

I did a capture of the log, and there is an error in the RFC wizard code, it seems:

7. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger - Tenant ID: 000

8. 24 Apr

2014 08:06:25 INFO com.nakisa.Logger - LoginSettingsObject Load: 19

9. 24 Apr

2014 08:06:25 INFO com.nakisa.Logger - com.nakisa.framework.login.Main : LogIn :

Credential provider ActiveDirectory

10. 24 Apr 2014 08:06:25 INFO

com.nakisa.Logger - com.nakisa.framework.login.Main : LogIn : User to

authenticate znakisa_org

11. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger - com.nakisa.framework.login.Main : LogIn : Authentication provider SapStandard

12. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger -

com.nakisa.framework.login.Main : LogIn : User authenticated znakisa_org

13.

24 Apr 2014 08:06:25 INFO com.nakisa.Logger - com.nakisa.framework.login.Main :

LogIn : Authentication row is null

14. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger - com.nakisa.framework.login.Main : LogIn : User population provider is Database

15. 24 Apr 2014 08:06:25
WARN com.nakisa.Logger - Configuration merge warning: : Right configuration is
null - Merge skipped!

16. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger

- ApplicationConfigurationManager:mergeConfigurations 0

17. 24 Apr 2014 08:06:25 WARN com.nakisa.Logger -
Configuration merge warning: : Right configuration is null - Merge
skipped!

18. 24 Apr 2014 08:06:25 INFO com.nakisa.Logger -

ApplicationConfigurationManager:mergeConfigurations 0

19. 24 Apr 2014 08:06:25 ERROR com.nakisa.Logger -
com.nakisa.integration.sap.manager.SAPConnector_RfcWizard :
java.lang.NullPointerException: while trying to invoke the method
com.sap.mw.jco.JCO$Function.getImportParameterList() of a null object loaded
from local variable 'function'

20. 24 Apr
2014 08:06:25 ERROR com.nakisa.Logger - java.lang.NullPointerException: while
trying to invoke the method com.sap.mw.jco.JCO$Function.getImportParameterList()
of a null object loaded from local variable 'function'

21. at

com.nakisa.integration.sap.manager.RfcWizardIntegrationClassParameterSetter.setParameters(RfcWizardIntegrationClassParameterSetter.java:25)

22.

at

com.nakisa.framework.data.commandProcessor.impl.sap.BaseFunctionProcessor.call(BaseFunctionProcessor.java:104)

23.

at

com.nakisa.integration.sap.manager.SAPConnector_RfcWizard.getDataSet(SAPConnector_RfcWizard.java:50)

24.

at

com.nakisa.integration.sap.manager.RfcWizardIntegrationClass.getDataSet(RfcWizardIntegrationClass.java:106)

25.

at

com.nakisa.framework.data.commandProcessor.impl.sap.BaseFunctionProcessor.getDataSetFinal(BaseFunctionProcessor.java:120)

Would you happen to know what is the issue here?

Thank you for your help!

M.E.

[StephenMillard · Accepted solution]

Matthew.

I think I'd start by checking that the transport and ABAP add-on have been implemented correctly and that the znakisa_org has the relevant authorisations.

Regards,

Stephen.

[Former Member · Accepted solution]

Thanks Stephen, we were busy investigating this issue with BASIS and it turns out the ABAP Add on was not well installed.

Thank you for help!

M.E.

[Former Member]

Hi Matthew,

How about the directory search function ? Does it work ?

I would follow below troubleshooting steps.

1. Validate If Transport Pack and ABAP Add-on are installed properly

2. Restart the Nakisa application and check

3. Check If User ID has correct authorizations in SAP

4. Check If Data is correct

5. Do the RFC trace

Regards,

Dipak Bujjad

[Former Member]

Thanks Dipak. It was an ABAP add on issue