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Apr 24, 2014 at 04:16 AM

Mail subject modification for smart-form SMIV

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Hi Experts,

We have implemented ServiceDesk in Solution Manager 7.1 SPS 08 & are using automatic notifications to be generated as alert emails to the customer key users / service desk support team / message processors etc.

We are using Actions under transaction SPPFCADM, which is using smart-form AI_CRM_IM_SHORT_TEXT_LINK_FORM for the email content.

We need to modify the notification mail subject as follows -

Current Mail Subject – 80000xxxxxx : <Incident Description>

Required Mail Subject – 80000xxxxxx : <Incident Description> : <Incident Status>

Can you please suggest, how this can be achieved? What modifications are needed in smart form for the same?

Best Regards,

Tanmeya