Hi Experts,
We have implemented ServiceDesk in Solution Manager 7.1 SPS 08 & are using automatic notifications to be generated as alert emails to the customer key users / service desk support team / message processors etc.
We are using Actions under transaction SPPFCADM, which is using smart-form AI_CRM_IM_SHORT_TEXT_LINK_FORM for the email content.
We need to modify the notification mail subject as follows -
Current Mail Subject – 80000xxxxxx : <Incident Description>
Required Mail Subject – 80000xxxxxx : <Incident Description> : <Incident Status>
Can you please suggest, how this can be achieved? What modifications are needed in smart form for the same?
Best Regards,
Tanmeya