How to auto determine items to work tickets depending on incident category and serial ID?

[Former Member]

Hi,

I have a SAP demo guide for service where you create a work ticket, assign incident category and serial ID and a contract is auto determined. So far, everything is ok.

When it comes to the items tab and the auto assignment of the products, I have issues. What has to be maintained to achieve this behavior? Do you have an idea?

Thanks and regards,

Julia

[Former Member]

No, not yet solved.

[Luciano13]

*PDI level

[Luciano13]

Hi Julia,

Did you find an answer for this?

BR,

LM