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Former Member

How to auto determine items to work tickets depending on incident category and serial ID?

Hi,

I have a SAP demo guide for service where you create a work ticket, assign incident category and serial ID and a contract is auto determined. So far, everything is ok.

When it comes to the items tab and the auto assignment of the products, I have issues. What has to be maintained to achieve this behavior? Do you have an idea?

Thanks and regards,

Julia

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3 Answers

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    Former Member
    Mar 20, 2017 at 05:17 PM

    Hi Julia,

    Did you find an answer for this?

    BR,

    LM

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    Former Member
    Mar 21, 2017 at 09:30 PM

    *PDI level

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    Former Member
    Jul 25, 2017 at 12:48 PM

    No, not yet solved.

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