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Former Member
Apr 22, 2014 at 06:30 PM

After BI install SIA and Tomcat could not start with service account.


Hi BO Gurus,

I want to install BO child node (Expand the parent install)

Client IT prepared a system with MS Server 2012 with Windows 8 as OS, and assigned a Service Account for me.

I gave service account following permissions -

  • Act as a part of operating system
  • log on as a batch
  • log on as a service

After this I rebooted the system and logged in with Service Account credentials. Started the installer, performed custom/expand install.

the install was successful.

When I opened CCM, both Tomcat and SIA are running under 'localsystem' account.

I want them to run under service account --> i sopped SIA and changed credentials in 'Log on as' box under SIA properties.--> Click on 'apply' and 'OK'

When I go on and start SIA I get following error -

' The Service did not start due to log on failure'.

The same service account runs services on 3 other BO boxes including parent node of the above install and 2 other DS boxes and everything apart from this machine works exactly fine.

Please help!




QCSAPBO2 error.JPG (17.1 kB)