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Former Member
Apr 22, 2014 at 12:21 PM

EP portal Issue

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Hi,

We have BO4.1 SP1 patch1 in all the environments (DEV, UAT and Prod). There was an issue with IE browser rendering in SP1. SAP suggested to update the javascript file using KBA 1934889 (opendoccallbackasapplication.js) as workaround, it was working fine after this KBA. But this issue will be fixed in BO 4.1 SP3.

After SP3 available, we upgraded DEV and UAT to BO 4.1 SP3. After SP3 upgrade, DEV Iview URL is working without any issues and we haven't update any javascript file or any changes to properties/CMC settings.

Whereas in UAT, after SP3 upgrade, the UAT Iview URL is not loading and it is coming as blank white page. If I update the javascript file as per KBA 1934889, we are getting the dashboard content in different tab in IE browser. After clear the cache and temp files, still the same issue.

Again reverted the javascript file to the original setting after SP3 upgrade (similar like DEV), still the blank white page is coming and dashboard is not appearing.

Why this behaviour in only UAT, since after SP3 upgrade DEV is working fine without any manual changes.

Both DEV and UAT are similar settings, properties and Hardware.

Can anyone help me to figure it out and what is the root cause and how to fix this problem.

Thanks in advance.

Jayakrishna