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Former Member
Apr 21, 2014 at 07:56 PM

ITSM: Workload of the resources

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I am starting a project of ITSM implementation. Solman 7.1 SP10

I am evaluating scenarios for our client,

And I was wondering if there is a way to establish the priority to manage the workload of the resources beyond the actual priority of the incident.

Is there a way to have effort estimation and redistribution of workload.

Regards

Henry