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Former Member

Invalid credential error in SCC for all users

Hi,

None of the users, including the admin user, are able to enter the SCC. The SCC portal opens, but when the users try to enter their credentials the system prompts them with 'Invalid Credentials'.

Please help me on this and let me know you require any specific details.

Regards,

Karan

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3 Answers

  • Best Answer
    Apr 21, 2014 at 06:03 PM

    Can you restart the SUP server (Windows machine) and check.

    Midhun VP

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    Former Member
    Apr 21, 2014 at 06:35 PM

    can you check the SCC logs and see if you can get more details.

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    • Former Member

      Hi Shivkumar,

      The issue got fixed after restarting the system, but the SCC log do not show any authentication error or any service error. So, we still do not know what caused the issue.

      Regards,

      Karan

  • Apr 21, 2014 at 06:38 PM

    I faced a similar issue sometime back .

    This is what i did

    1)Open Run(Windows+R) --> type services.msc -->make sure all the relevant servers are started and running.

    2) Make sure SUP server is connected and running

    3) checked if pre requisites are met

    Software                         Version

    Adobe Flash Player        10.1 or later, 11.x

    Internet Explorer              •6.0 (32-bit only)

                                                7.0 (32-bit only)

                                                •8.0 (32- and 64-bit)

                                                •9.0 (32- and 64-bit)

    64-bit versions of Internet Explorer 8.0 and 9.0 support only Adobe Flash Player 11.x

    and for some reasons i realized SCC works mostly in IE but not in other major browsers.

    please check if this can help you

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