Hi buddies,
Scenario like below:
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We untick 'always dunned' for dunning level 1 and tick it for dunning level 2 and 3.
Customer has several overdue items: most of them are under dunning level 1, but 1 item is under dunning level 3 thus the customer's dunning level is 3.
Now customer make a payment for the oldest item thus all other items are under dunning level 1.
In such case, I would suppose that dunning notice should be printed and dunning level downgraded to 1 but in fact no dunning notice was generated and duning level is not set to 1 for this customer.
The problem is not the duning notice, the problem is that there will be credit block under dunning level 3.
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Do you have the same issue? Is there any SAP note to be downloaded?
Thanks.
Jonnie