ARCHIV_PROCESS_RFCINPUT -unable to assign an agent

Hello all,

I would like to be able to assign a fax document to an agent via early archiving (Archivelink). I have implemented the rfc ARCHIV_PROCESS_RFCINPUT successfully but I am unable to assign an agent. The workitem does not show in any users Business Workplace Inbox but I am able to find the Work Item by executing SWI2_FREQ. When I find the Work Item, I am not able to execute the task - the only button I have availabe to me is the Workflow log.

The Workflow log indicates that this task is a general task and can be executed by all users.

Any assistance would be greatly appeciated...

Message was edited by: Maridali Gonzalez