ARCHIV_PROCESS_RFCINPUT -unable to assign an agent

[Former Member]

Hello all,

I would like to be able to assign a fax document to an agent via early archiving (Archivelink). I have implemented the rfc ARCHIV_PROCESS_RFCINPUT successfully but I am unable to assign an agent. The workitem does not show in any users Business Workplace Inbox but I am able to find the Work Item by executing SWI2_FREQ. When I find the Work Item, I am not able to execute the task - the only button I have availabe to me is the Workflow log.

The Workflow log indicates that this task is a general task and can be executed by all users.

Any assistance would be greatly appeciated...

Message was edited by: Maridali Gonzalez

[Former Member · Accepted solution]

Hi Maridali,

I think this is not an ArchiveLink issue rather than a workflow issue.

1. Check if both the workflow and the workitem is a general task and not only one of them.

2. Refresh the agent assignment in the workflow inbox.

Best regards

Torsten

[Former Member · Accepted solution]

Thank you very much....I did not have the Archivelink Workflow presenting correct...