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Former Member
Apr 20, 2014 at 08:45 AM

IT Service Management (Solution Manager - Configuration)

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Dear Expert!

We are using SM 7.1 SP11.

The System Preparation and Basic Configuration has been done 😊

Now, we want to configure the IT Service Management under the Solution Manager Configuration.

There are some steps are manual in the standard configuration;

1) Configure Manually

2) maintain Transaction Types

3) Configure Automatically

4) Perform Additional Configuration

5) Create Template users.

I don't aware by the manually steps, what should be provide in the manual configuration.

I have downloaded document ITSM Configuration Part 1 and 2 but material does not discuss about the steps to executed in the configuration.

Please advise

Regards