Dear Expert!
We are using SM 7.1 SP11.
The System Preparation and Basic Configuration has been done 😊
Now, we want to configure the IT Service Management under the Solution Manager Configuration.
There are some steps are manual in the standard configuration;
1) Configure Manually
2) maintain Transaction Types
3) Configure Automatically
4) Perform Additional Configuration
5) Create Template users.
I don't aware by the manually steps, what should be provide in the manual configuration.
I have downloaded document ITSM Configuration Part 1 and 2 but material does not discuss about the steps to executed in the configuration.
Please advise
Regards