cancel
Showing results for 
Search instead for 
Did you mean: 

Solution Manager to Solution Manager connection

Former Member
0 Kudos

Hello everyone,

I am searching for an answer for such a question: is it possible to connect one SolMan (the one from the service provider) to another SolMan (customer's one) in a way that tickets would go from customer's ERP to their SolMan (as it is now) and afterwards would be automatically forwarded to the other SolMan where the tickets should be processed?

If you have any idea, experience or relevant document, please share it - I will be really grateful.

Best regards,

Katarzyna Klys

Accepted Solutions (1)

Accepted Solutions (1)

prakhar_saxena
Active Contributor
0 Kudos

Hi Katarzyna,

Yes it is possible, please check the link below for config

https://websmp204.sap-ag.de/~sapidb/011000358700001243472009E.PDF

for demo

https://websmp204.sap-ag.de/~sapidb/011000358700000129912009E.ZIP

I hope this should resolves

Thanks

Prakhar

Answers (3)

Answers (3)

Former Member
0 Kudos

Hello Vikram and Prakhar,

thank you both for help. I could mark only one response as correct but I think both are really helpful. It turned out that we might try to connect customer's ERP to our Solman directly, excluding their Solman (I can not see any benefit from connecting 2 Solman's in case that every ticket goes to our Solman anyway - there is no differentiation at the level of customer's Solman).

Thank you once again,

Best regards,

Katarzyna

Former Member
0 Kudos

Hello Prakhar, Hello Vikram,

first of all many thanks for all the hints. I am back in the office today and I will test everything and mark your answers with relevant status. It is really kind of you to provide me this information.

I will reply soon!

Best regards,

Katarzyna

VJain
Active Contributor
0 Kudos

Hi Katarzyna,

Please check the External service desk functionality for this. You can check SPRO entry for this:


SPRO --> SAP Reference IMG --> SAP Solution Manager Implementation Guide


     --> SAP Solution Manager --> Scenario-Specific Settings --> Solution Manager - External Integration --> External Service Desk



Also check below link:


http://help.sap.com/saphelp_sm40/helpdata/en/8a/b0278648ac4f058a7111c3f9b60feb/frameset.htm

(All in One line)

In Solman 7.0 system:
1. T-code SM59   > Define an RFC connection to 7.1 system;
2. T-code ICTCONF   > Add an entry for the 7.1 service desk, specify the RFC Destination as the one you defined   > Activate -> Generate default value mapping (you may find the button on the top of ICTCONF).

In Solman 7.1 system:
1. T-code SM59   > Define an RFC connection to 7.0 system;
2. T-code ICTCONF   > Add an entry for the 7.0 service desk, specify the RFC Destination as the one you defined   > Activate -> Generate default value mapping;
3. Customize your own value mapping including the transaction type. You will find the details in:
    IMG -> SAP Solution Manager -> Capabilities (Optional)
    -> Application Incident Management (Service Desk)
    -> External Integration -> External Service Desk

Most fields of SIVA and SMIV are the same (for example, priority) so you do not need to care about the value mapping if you do not havespecial requirement. However, some fields only exist in SIVA (category, subject) and others only exist in SMIV (multilevel categories). You may need to implement your own code according to your requirement.

Notes might help:

1159722

1136816

Thanks

Vikram