In C4C we can define a notification rule for New tickets, for example, that provides an acknowledgement of receiving the customer's e-mail.
This works great for a single support team, but what if we have multiple support teams, each with their own e-mail address, and each with unique requirements for their auto-acknowledgement?
When setting up a new notification rule, there doesn't appear to be any option to define the e-mail channel, service and support team value, or a "from" e-mail address.
We're on-boarding over a dozen e-mail teams, and I'd hate to tell them that they'll all have to share one auto-acknowledgement template from a single do-not-reply address.
Does anyone know if this is possible to:
Thanks for any insight the community might have!
Mike
T-Mobile USA