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Apr 17, 2014 at 03:33 PM

How to configure Queue

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Hi,

anyone can help me?

When a call comes into the queue, we set that it is rotated between an agent to another every "x" seconds.

If all agents do not respond, the call remains in the queue and no agent can no longer answer (the call remain in “limbo”)

It's possible to restart the forwarding to the first agent free and past "y" minute call receive the busy prompt?

Thanks for support

Matteo Casanova