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CRM IDoc

Hello Every one,

I am new to this forum. I would like some information regarding CRM.

I would like to know:

What are CRM IDocs? How they differ from Idocs in SAP R/3?

What is CRM module?

How XI and Crm are related?

If anyone can provide me with web links to clarify and help me understand the above better, that will be of graet help.

Regards

Rahul.

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3 Answers

  • Posted on Nov 17, 2005 at 09:00 PM

    Rahul,

    CRM IDOCS only differ from R/3 IDOCS in the fact that the IDOC types are different. In other words the underlying IDOC technology is the same, the business objects that the CRM IDOC's model, may differ from the available R/3 IDOCs.

    CRM Module:

    Customer Relationship Management. Designed to handle your customer-centric activities of your business. Sales, Marketing, Service, and E-Commerce are the primary functions of the this module. Your best starting place for the 50,000 foot overview is www.sap.com. I would look at the product solution briefs and join the sap.com community to look at some of the in-depth solution briefs. You can also look at http://service.sap.com/crm for a lot more background material.

    CRM and XI are related in the following:

    1. Both are products from SAP

    2. CRM is a business application based on SAP Netweaver

    XI is a tool that is part of the SAP Netweaver platform

    3. XI can be used to handle integration from CRM to non-SAP systems. Integration between CRM, R/3, and BW is handled by a module called SAP CRM Middleware.

    4. XI is a true EAI tool, CRM Middleware is a plugin module to CRM, BW, and R/3.

    Hopefully that gives you some high level overview of how things are related. You best bet for learning is to read all the overview documents on CRM that you can find on either sap.com or service.sap.com/crm.

    Good Luck,

    Stephen

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 18, 2005 at 09:56 AM

    The IDoc in CRM are not different in anyway ...from R/3.

    Basically IDocs are just envelopes which holds data.

    So the stucture of CRM IDocs will be different from R/3 ... coz it has to hold different data.

    To understand about XI ... you need to know how IDocs are transmitted from one system to other system.

    for example if you have a system ABC which wants to send a sale documenet detail to system XYZ ... then there should be hard-wire one-to-one connection between the two systems ... and both the systems should understand IDoc formats.

    To solve the above problem XI was developed.

    Advantages of XI are :

    1. Systems need not have one-to-one connection.

    All the systems will be connected to XI and XI takes care of delivering it to the right person.XI does the work of a postmaster.Your system hands over the message to XI with target address and XI delivers it.

    2. Both systems need not understand IDoc format ..ie one system can send IDoc and XI will convert the data to the format in which other system will understand .

    For Example : A sale data send by CRM system can be converted to XML format and can be sent to a Oracle Apps system.

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 18, 2005 at 02:24 PM

    Hello all,

    Thak you ppl for your help. I did mange to find some help regarding the CRM Idocs myself.

    I am posting the link so that it will be usefull for another person looking for help on similar lines.

    http://help.sap.com/saphelp_crm40/helpdata/en/ab/c0295bf8c4ab4ebca4c6e33c7b8df1/frameset.htm

    http://help.sap.com/saphelp_crm40/helpdata/en/77/a1d48b1ce06d40932e0a26f3c117ce/frameset.htm

    Regards

    Rahul.

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