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Apr 17, 2014 at 09:01 AM

Service Desk Configuration Problem

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Hi Guys!


I have a problem in my solution manager that its that.


I need to have the process_type 0 in DNO_CUST04 SLFN because of test management, but at the same time, i need the process_type 0 be to ZMIN to create support message in my other systems to my solution manager service desk.


It´s that possible?


My config of DNO_CUST04 its like that:


AI_COPY_PROJECT_IN_RFC 0 X

AUTHORITY_CHECK 2 X

CHANGE_REQUEST 1 SDCR

CHANGE_REQUEST_NEW 1 SMCR

CSOL_WAR_DIA_FREE_STRATEGY 0 CANCEL_WARNING

DEFAULT_SERVICE_REQUEST_CATEGORY 1 AIC_CAT02

IB_GEN_AUTO 0

IC_WC_DEFAULT_PROFILE 1 SOLMANPRO

ISV_LOCK_STATUS 1 X

NO_USER_CHECK 1

ONE_CCC_USER_FOR_ALL_CUST 1 X

ONE_RFC_TO_SAP_FOR_ALL_CUST 1

PROCESS_TYPE 0 SLFN

PROCESS_TYPE_ADD 1 ZMIN

PROCESS_TYPE_ADD 3 SMIN

PROCESS_TYPE_ADD 4 SMIN

PROCESS_TYPE_NEW 0 ZMDT

PROCESS_TYPE_TEMPL 1 SMIT

SDK_MSG_PROC_AUTO_TEXT 1000 APPL_MONITORING

SDK_MSG_PROC_AUTO_TEXT 1100 JOB_MONITORING

SDK_MSG_PROC_AUTO_TEXT 1200 INT_MONITORING

SERVICE_REQUEST_TEMPL 1 SMRT

SERVICE_REQUEST_TYPE 1 SMRQ

SLA_ESCAL_ACTIVE 0 X

SOCM_PROXY_FACTORY 0 CL_CHM1_PROXY_FACTORY

SYNCHRONIZE_PROJECT 10 X

SYNCHRONIZE_SOLUTION 11 X

TOP_SERVICE_REQUEST_CATEGORY 1 AIC_CAT02_01_01_01

TOP_SERVICE_REQUEST_CATEGORY 2 AIC_CAT02_04_01

URL_DISPLAY_NOTE 1 http://service.sap.com/sap/bc/bsp/spn/sapnotes/index2.htm?numm={&1}&nlang=EN

URL_SEARCH_NOTE 1 http://service.sap.com/notes

VAR_AUTO_UPD_FROM_SAP_TDID 0 SU01



Right now if someone create a help --> support message in other system, my message goes to crmd_order but not to service deks crm_ui.


Anyone have an ideia?


Thanks Guys!


Ricardo Nolasco