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Former Member
Apr 16, 2014 at 05:55 PM

SAP GUI and Win 7 error when attaching a document

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I searched Google multiple times for an answer but didn't find one, so I'd like to bring it up in this forum.

I start by saying that mine is a large corporation with centralized application, Windows and security configuration, so I have very little manuvering as far as changing settings.

The problem we run into is as follows:

some users who use a particular (Quality Assurance) module of SAP need to regularly attach documents (typically PDF format) in SAP. The typical size of an attachment is between 3-7 MB.

Those documents are store on a network file share remote to the site. The network latency between the site and the file share location is approx. 6ms (not huge by any means). Users are running Win 7 Enterprise SP1.

Randomly, the attachment download fails in SAP and they have to exit and log back in to SAP to resume. The attachment may fail2-3 times, and then succeed or fail permanently.

Copying the file to a local drive (C:) and then attaching it in SAP always works.

The users report that this was not an issue when they were using WinXP SP3 a few months back.

Again, the problem is random in that it cannot be recreated at will but happens often enough to be more than just an inconvenience.

the Windows event log logs the following message when the attach process fails and SAP freezes:

The program saplogon.exe version 7300.1.2.1080 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: a7c

Start Time: 01cf38c9a86d55ac

Termination Time: 16

Application Path: C:\Program Files\SAP\FrontEnd\SAPgui\saplogon.exe

Report Id: 139b5ba9-a4bd-11e3-8b65-d8d3857a05c5


I'd appreciate any input that would help resolve this issue.


Steve