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Former Member

SRM Default Address not pulling across when raising SC

Hi all, we have an issue where the SRM default address has been changed in SRM admin (ADRC looks fine) but the customers default address is still showing as the previous one when they are raising a cart. They can search for the address and this comes up with the new one but we need the issue fixed. All settings in BBOMA are correct as these haven't changed. Any ideas? Thanks all

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2 Answers

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    Former Member
    Apr 16, 2014 at 03:29 PM

    Hi Glenn,

    Please check if any default address is maintained for the org unit of that position. It sometime happens that the Default address is mainatained at the org unit level. In such cases it picks the address from the org unit.

    Try removing the default address from the org units till the root org and maintain the address at the position level of the user and try raising the shopping cart.

    Hope it helps.

    Regards

    Bash

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  • Apr 18, 2014 at 03:21 PM

    Hey Glenn ,

    To link the address number and the concerned BP, use BUT021_FS and ADRC tables.

    Ensure you have the correct address maintained there .

    Also assuming you have settings in pposa_bp for org unit and user maintained .

    Note 676496 - Incorrect delivery address in third-party order processing

    As per the standard system behaviour, a ship to address is either defaulted from the address of the company or the address maintained in PPOMA_BBP (attribute ADDR_SHIPT). If you use the ADDR_SHIPT attribute in PPOMA_BBP, then in the Portal (SRM Administration - Maintain Internal Business Partner) is used to setup the user's address within his/her company.                                                                               

    If you mark this address as "Ship to Address", when you save the address, an address number will be provided. Assigning this number to attribute ADDR_SHIPT in PPOMA_BBP and setting the address as default, it should appear as the "Ship to Address" when the user creates a shopping cart.                                                         

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    • Former Member Former Member

      I found the issue!

      In PPOMA_BBP the users involved did have the delivery setting correct, but they also had another entry in Attributes for a Requester as default. I checked the d/f delivery address of this d/f Requester and it showed the delivery address that I couldn't move from the other users SC tab. Will now delete this Requester entry and am sure that will fix the issue

      Thanks for the help anyway all