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Former Member
Apr 16, 2014 at 03:05 AM

How is the "recommend" button in service call > solutions tab generate the data ?

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Hi expert,

Just wonder how do SAP generate the data in "recommend" button under the service call > solutions tab > bottom right.

How do SAP determined what solution need to be generated based on the service call.

I am curious because I found out that it will display different solution list ion every service call, which mean, it will not list out all the created solution knowledge based.

Thanks