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Former Member
Apr 15, 2014 at 09:55 AM

Customer Returns

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I have searched and couldn't find any cases similar to my scenario and so decided to post here hoping some gurus can shed some light.

My user has created a Sales Order, delivered the goods, billed customer and even cleared the invoice.

Due to some quality issues, customer has decided to return the goods to us.

The normal process would be to create a Returns Order, do returns delivery and issue credit memo to customer.

However, customer has incurred some handling charges and other miscellaneous costs with regards to the return that customer would want to bill us.

That means the total amount customer wants to bill us is more than what we had invoiced them - sum of goods ordered + extra handling costs (and other miscellaneous costs as a result of returning)

My user has informed that customer will invoice us all the costs incurred and so we will not issue credit memo to customer.

User's question to me was, what is the correct procedure to do this.

Well, my question is, is this the correct way of handling such scenario? Is it even possible in the first place?

What is the best practice for this kind of scenario?