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Former Member
Apr 14, 2014 at 09:57 AM

Automatic Forwarding of Messages -SMIN_STD_MSG_DISPATCH

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Hi,

In SMIN_STD_MSG_DISPATCH action definition in SMIN, i am trying to forward the message to 2nd or 3rd level support for BRFplus to rule AGS_ICT

(35000139).As mentioned in the the below Dolores Correa


Incident Management: Support team determination in Solution Manager 7.1


Bur i am not sure about PARTNER_FCT_TEAM,PARTNER_FCT_PROC field details .


whether i can get the detail ?


Also any other way to forward the message in 2nd level from BRF+.


Rg,

Karthik

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