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Former Member
Apr 10, 2014 at 01:36 PM

Maximum file-size for HR EIC emails

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Hi folks

We currently use EIC in ERP, and have an issue with sending large emails/attachments as the maximum file-size appears to be only 2MB. This is set in the IMG activity Employee Interaction Center (EIC) -> Interaction Center Web-Client -> Communication Channels ->E-Mail -> Define E-Mail Profiles, the attachment maximum size is set to a maximum of 2,147,483 bytes.

I have tried searching for anyone else having a similar problem, but haven't found anything. I would imagine many customers would have EIC users in a Shared Services environment sending attachments over 2 meg; so before we log a call with SAP, has anyone else had this issue and how did you resolve it?

Thanks very much.

James