Status/Delivery Documents not being updated in C4C from ECC on PGI

[Former Member]

Hi,

We are integrating SAP C4C with ERP via HCI. We have created a followup ‘Sales Order’ from an opportunity in C4C.

On creating the followup sales order this gets created in SAP ERP & we get back the sales order/inquiry number in C4C,but we do not get any status.

Also for the sales order when we try to deliver or do a ‘Post Goods Issue’ in ERP and we deliver goods the document flow in ERP shows’ ‘delivery number’ etc but these statuses are not being updated in C4C.

We have already configured the 'Communication Arrangements ' in C4C, with this scenario as below,

Opportunity with followup business Transaction in ERP ------ > Update opportunity from followup business transaction document.

In HCI we have configured the following template in eclipse :

ERP to Cod Opportunity Replicate

So,C4C still has just two entries one for inquiry & one for sales order with just the number and no other followup documents details/status ,say PGI --delivery document number etc.Can you kindly help.

Thanks

Indrasish

[former_member3555]

I think the update of the status information from the sales order is an anomaly.  has, I think, created a BCP incident for this.  

once a delivery is created, I don't know that we send another confirmation back. 

[SAPjedi]

Double check your Basis SP packs also.  Some of these advanced functionality require EHP 5.

Good luck,

Tim.

[Former Member]

Hi Tim,

Thanks ,but we are already on a higher SP , EHP7.

Thanks

Indrasish

[chandansb]

Hello Tim,

We are using EHP 6 and SP 4. Version for CODERINT is 600 10.

Regards,

Chandan

[chandansb]

Hello Indrasish,

If I am not wrong you might be using the URL for Outbound Channel that is mentioned in Catalog (standard scenarios for HCI on HCI tenant). Mind that the Outbound URL for Pricing, Query Sales Quote and Query Sales Order Scenario should be picked up from Services for same which we can get from SICF on ECC. These URL structures are also maintained in 1402 standard document for ERP integration using HCI. Yet mentioning them below:

u

These URL paths are to be maintained in the Outbound Channel on artifacts related to Request Pricing, Query Sales Quote and Query Sales Order.

Let me know if this is what you were expecting and if this solves your issue.

Regards,

Chandan