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Former Member
Apr 09, 2014 at 04:32 PM

Status/Delivery Documents not being updated in C4C from ECC on PGI



We are integrating SAP C4C with ERP via HCI. We have created a followup ‘Sales Order’ from an opportunity in C4C.

On creating the followup sales order this gets created in SAP ERP & we get back the sales order/inquiry number in C4C,but we do not get any status.

Also for the sales order when we try to deliver or do a ‘Post Goods Issue’ in ERP and we deliver goods the document flow in ERP shows’ ‘delivery number’ etc but these statuses are not being updated in C4C.

We have already configured the 'Communication Arrangements ' in C4C, with this scenario as below,

Opportunity with followup business Transaction in ERP ------ > Update opportunity from followup business transaction document.

In HCI we have configured the following template in eclipse :

ERP to Cod Opportunity Replicate

So,C4C still has just two entries one for inquiry & one for sales order with just the number and no other followup documents details/status ,say PGI --delivery document number etc.Can you kindly help.