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Former Member
Apr 09, 2014 at 11:06 AM

Error 513, no message was created in support desk system BCOS005

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Hi All,

After completing the ITSM config on Solution Manager 7.1, I am stuck with the following error when creating message from any of the satellite system, or from SM itself.

"Because of error 513, no message was created in support desk system"

Message no. BCOS005

Error logs from SLG1:

"No message created from SAP message 00xxxxxx 000xxxxx 2013 due to missing IBase"

Transaction: SOLMAN_INCIDENT_UPD

Program:AI_CRM_IM_UPDATE_FROM_SAP

I have already checked various threads and suggested notes including 1522809 / 1741109, but unable to fix the issue.

  • RFC's between both the systems are working fine. The entry for BCOS_CUST on SM is maintained as
    OSS_MSG W NONE CUST 6.2 1.0

  • The number range for SLF1 is maintained as 01 in TCode DNO_CUST01

I suspect this to be related to IBASE or Number range, but seem to have the correct values maintained as mentioned in above notes. Would appreciate your valuable inputs on this.

Thanks,

Varun