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Former Member

Error 513, no message was created in support desk system BCOS005

Hi All,

After completing the ITSM config on Solution Manager 7.1, I am stuck with the following error when creating message from any of the satellite system, or from SM itself.

"Because of error 513, no message was created in support desk system"

Message no. BCOS005

Error logs from SLG1:

"No message created from SAP message 00xxxxxx 000xxxxx 2013 due to missing IBase"

Transaction: SOLMAN_INCIDENT_UPD

Program:AI_CRM_IM_UPDATE_FROM_SAP

I have already checked various threads and suggested notes including 1522809 / 1741109, but unable to fix the issue.

  • RFC's between both the systems are working fine. The entry for BCOS_CUST on SM is maintained as
    OSS_MSG   W    NONE    CUST   6.2    1.0

  • The number range for SLF1 is maintained as 01 in TCode DNO_CUST01

I suspect this to be related to IBASE or Number range, but seem to have the correct values maintained as mentioned in above notes. Would appreciate your valuable inputs on this.

Thanks,

Varun

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2 Answers

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    Former Member
    Apr 09, 2014 at 11:19 AM

    Hello Varun,

    How looks like entry at satellite system in table bcos_cust ? There should be RFC connection to Solution Manager

    • RFC's between both the systems are working fine. The entry for BCOS_CUST on SM is maintained as
      OSS_MSG   W    NONE    CUST   6.2    1.0

    BR,

    K.

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    • Former Member Former Member

      Hi Kamil,

      Could you check if your bp user has assigned system from where you try create incident ticket ?

      tcode BP tab Identification ID type CRM001. Also veryfiy ib_Gen tcode.

      BR,

      K.

      In TCode BP, tab Identification has entry for assigned system for CRM001.

      I am not sure what i need to check in BP_GEN.

      Regards,

      Varun

  • Apr 09, 2014 at 12:57 PM

    Hi Varun,

    Sometime due to missing user in solman this error might occur; to overcome this please maintain parameter NO_USER_CHECK = X in DNO_CUST04 txn code  in solution manager system.

    Regards,

    Vivek

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