on 04-09-2014 12:06 PM
Hi All,
After completing the ITSM config on Solution Manager 7.1, I am stuck with the following error when creating message from any of the satellite system, or from SM itself.
"Because of error 513, no message was created in support desk system"
Message no. BCOS005
Error logs from SLG1:
"No message created from SAP message 00xxxxxx 000xxxxx 2013 due to missing IBase"
Transaction: SOLMAN_INCIDENT_UPD
Program:AI_CRM_IM_UPDATE_FROM_SAP
I have already checked various threads and suggested notes including 1522809 / 1741109, but unable to fix the issue.
I suspect this to be related to IBASE or Number range, but seem to have the correct values maintained as mentioned in above notes. Would appreciate your valuable inputs on this.
Thanks,
Varun
Hi Varun,
Sometime due to missing user in solman this error might occur; to overcome this please maintain parameter NO_USER_CHECK = X in DNO_CUST04 txn code in solution manager system.
Regards,
Vivek
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HI Verun,
Plase check note 1830196 - IBase Component not found / IBase missing
BCOS_CUST contains a line like described at note.
BR,
K.
Hello Varun,
How looks like entry at satellite system in table bcos_cust ? There should be RFC connection to Solution Manager
RFC's between both the systems are working fine. The entry for BCOS_CUST on SM is maintained as
OSS_MSG W NONE CUST 6.2 1.0
BR,
K.
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Hi Kamil,
Could you check if your bp user has assigned system from where you try create incident ticket ?
tcode BP tab Identification ID type CRM001. Also veryfiy ib_Gen tcode.
BR,
K.
In TCode BP, tab Identification has entry for assigned system for CRM001.
I am not sure what i need to check in BP_GEN.
Regards,
Varun
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