Hi All,
After completing the ITSM config on Solution Manager 7.1, I am stuck with the following error when creating message from any of the satellite system, or from SM itself.
"Because of error 513, no message was created in support desk system"
Message no. BCOS005
Error logs from SLG1:
"No message created from SAP message 00xxxxxx 000xxxxx 2013 due to missing IBase"
Transaction: SOLMAN_INCIDENT_UPD
Program:AI_CRM_IM_UPDATE_FROM_SAP
I have already checked various threads and suggested notes including 1522809 / 1741109, but unable to fix the issue.
I suspect this to be related to IBASE or Number range, but seem to have the correct values maintained as mentioned in above notes. Would appreciate your valuable inputs on this.
Thanks,
Varun