I know Customer-Dispute cases aren't process integrated with AR, but our company wants them to automatically close when the AR in the Cust-Disp folder clears. Is there a table that I can easily identify if the case is process integrated (disputed item) or not (customer-disputed).
My understanding of Customer-Disputed functionality is that it's way more flexible, not process integrated, and the case is supposed to be initiated by the customer. Does anyone have a different interpretation ? It seems SAP left this one not too clearly defined and it's very confusing to explain to our users. I want to simplify it if possible. Be happy to hear any other opinions on this functionality. Thanks,,