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Former Member
Apr 07, 2014 at 09:06 PM

FSCM-DM Customer-Disputed (how to identify)

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I know Customer-Dispute cases aren't process integrated with AR, but our company wants them to automatically close when the AR in the Cust-Disp folder clears. Is there a table that I can easily identify if the case is process integrated (disputed item) or not (customer-disputed).

My understanding of Customer-Disputed functionality is that it's way more flexible, not process integrated, and the case is supposed to be initiated by the customer. Does anyone have a different interpretation ? It seems SAP left this one not too clearly defined and it's very confusing to explain to our users. I want to simplify it if possible. Be happy to hear any other opinions on this functionality. Thanks,,

Joe