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Former Member
Apr 07, 2014 at 06:57 AM

How to show a custom transaction number for service requests transactions in CRM WEB UI?

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Hello CRM Experts,

I am working with CRM Service requests. We have a requirement of replacing standard service request number with our custom number which contains alpha numeric characters. We have to incorporate this custom number in service request header page, Recent items (in the left side, below navigation bar) and everywhere the standard service request number is coming. The custom number is saved in a custom table.

Can anybody tell me is it possible to do in CRM Web UI and if yes then how can we incorporate this functionality.

Thanks in advance!!

Pooja

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Message was edited by: Andrei Vishnevsky