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Former Member
Apr 06, 2014 at 09:29 PM

1 Instance's Gateway unreachable

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Dear Experts,

We have faced this issue twice in same instance (02) in last 2 months. The instance 02 gateway becomes unreachable and impacts performance system-wide. To quickly fix the issue, we need to restart this instance. Following are the system details and log info:

OS: AIX 6.1

DB: Oracle 11g

ECC6.0 EHP5

HA configured

SSO configured

CI & DB on one server, 3 apps on different server

Attached are the gateway trace and workprocess trace files. Attaching dev_w30 trace file also because this work process was the one which goes in the hang state first then rest of the work process, look at the time in following screenshot (1426 sec):



Following is a SM21 screenshot:



No short dumps were generated during the issue.

Let me know if further details are required.

Appreciate your time and help in advance!


Thanks,

Hardeep

Attachments

dev_w30.txt.zip (6.1 kB)
dev_w0.txt.zip (915 B)
dev_rd.txt.zip (1.7 kB)
SM21.png (90.9 kB)