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SolMan ITSM - Add new fields / assignment block to Incident and map into RFC / Standard Change

Jan 19, 2017 at 09:49 AM

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Former Member

Hello,

it’s a requirement to enhance the Incidents and the Request for Change and Standard Change with Custom Z fields on the CRM_UI.

I was able to manage this (Enable Configuration mode in the CRM_UI) to see the fields on the screen and I did create a new assignment block with new fields in it.

We just moved to SP14 on the solution manager.

Question:

How can transfer / map the fields from my new assignment blocks from the Incident into the change (via „create Follow up“ ). I couldn’t find the solution to it (Text mapping was not working for me or I’ve made a mistake)

Please help. Thank you.

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