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Auto generated email to user who is closing the ticket

Former Member
0 Kudos

Hi,

This is for SAP Solution Manager

In Auto generated email to user who is closing the ticket or changing the status, ticket(Incident or Service request) number is not reflecting.

please help to analyze the issue

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Syed,

Run CRMD_ORDER tcode provide incident no go to action tab and analyze why actions don't triggered.

BR,

K.