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Former Member

Removing Completed workitems from User's Inbox without deleting

Hi All,

I have a typical requirement to remove work items which are completed from user's inbox. Since the workflow is already completed - Logical deletion is not possible. User does not want me to delete the work items from database.

Is there any other way by which I can remove these work items from user's inbox?

Note: These work items are really old (7 yrs ago) and would have vanished from user's inbox if the user just opened it. However, this action was not performed, and the POs are already archived. So even if the user is reopening the work items now, they are not disappearing from his inbox.

Please let me know if there is a solution for this issue.

Regards,

Anusha

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4 Answers

  • Best Answer
    Apr 03, 2014 at 01:17 PM

    Hi,

    There is a concept called workitem archievin . Check the link http://help.sap.com/saphelp_nw04s/helpdata/en/8d/3e704c462a11d189000000e8323d3a/content.htm

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    Former Member
    Apr 03, 2014 at 10:48 AM

    can you please explain - how is it possible to have a workitem in the inbox when the workflow is already completed?

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    • Former Member Former Member

      Hello,

      Are these workitems or are they emails?

      If they are workitems then I too can't understand how they can be in anyone's inbox if the workflow has been completed. Could you show a screenshot of the workflow design?

      regards

      Rick Bakker

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    Former Member
    Apr 03, 2014 at 10:41 AM

    Hi Anusha,

    Ideally the workitem should have been removed from user's inbox, but seems your workflow design did not support/implement this earlier.

    Anyways, if you do not want it to logically delete then you will have to assign someone else as agents of these unuseful work items. Maybe you can create some dummy user and forward all those work items to him.

    check this thread also removing work items from user's inbox | SCN

    Regards,

    Ibrahim

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    • Former Member Former Member

      Hi,

      Try to do 'Complete Manually' for entire workflow or for particular user action work item which is in 'In process' state. use tcode SWIA for manually completing the work item.

      Also what is the status of work item which you need to remove ?

      Regards,

      Ibrahim

  • Apr 03, 2014 at 11:37 AM

    Hi Anusha,

    Can you please confirm, your(Clients) inbox is refreshed properly ? Otherwise check with the respective people (Portal person) to refresh it, because a work item will not stay in inbox after completion.

    Regards,

    Murali Krishna.

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