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Former Member

The CMS on machine '<servername>' was stopped due to a critical error. (FWM 20031)

Dear Team,

We have installed BOBJ server 4.1 and CMC was working fine.

Now while installing the BOBJ explorer SBOP_EXPLORER_4.1_SP2_MULTIOS__DL it showed at the end of the installation as ended with error.

After this when we tried to login to CMC we are getting the error as The CMS on machine '<servername>' was stopped due to a critical error. (FWM 20031).

I have attached the "error_boe_cmsd6400" log file with this.

We are unable to find the cause of the error.

The output of the command

./ccm.sh -display -cms <servername> is as follows,

Creating session manager...

Logging onto CMS...

err: Error:  Could not log on to CMS (STU00152)

err: Error description: The system <servername> can be contacted, but there is no Central Management Server running at port 6400.

Kindly help on resolving this issue.

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2 Answers

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    Former Member
    Apr 02, 2014 at 09:17 AM

    Hey Mathan,

    You mention you installed BI 4.1 and Explorer 4.1 SP02

    -  Did you try to remove Explorer 4.1 SP02 and go with the same patch level as BI 4.1 instead?

    - Or better, did you try to update BI 4.1 to higher version (SP02) and then do Explorer at same level?

    Does /var/log/admin (for AIX) shows anything of interest (CMS instability)?

    After you aligned the versions and if the problem is still occuring, you will probably need to log an incident with support, this kind of problems can be pretty straight forward to resolve but also require a fair amount of data gathering (survey script, OS + env, CMS trace, stacks from cores if CMS crash)

    Also: where did you get the information attached extracted from?

    Seems some libraries might not be compatible. Try to source env.sh:

    cd <install_dir>/sap_bobj

    . ./setup/env.sh

    ldd ./enterprise_xi40/aix_rs6000_64/boe_cmsd

    ldd ./enterprise_xi40/aix_rs6000_64/libcmscommon.so

    ldd ./enterprise_xi40/aix_rs6000_64/libobjectsubsystem.so

    EDIT: Also try to repair the install when the versions are aligned: 1803645

    Hope this helps

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    Former Member
    Jun 17, 2014 at 05:09 PM

    Hello Mathan,

    Did you manage to fix this problem I have a similar issue,

    Thanks in advance,

    CB

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