Skip to Content
Apr 01, 2014 at 09:16 AM

Agent Inbox- "Assigned To" need to add search criteria


Hi All,

Currently in Agent Inbox, under "Assigned To" we have ME and MY GROUPS. This searches for the Service Requests based on Employee Responsible and their team. This configuration is maintained under the path:

CRM-IC Webclient-Agent Inbox-Map Item Attributes to Inbox Attributes-Map Business Transactions to Responsible Employees and Groups

Now we have added a seperate partner functions called 'Service Request Owner' and 'Service Request Owner Service Team'. We want to bring both these also under "Assigned To".

How to make this work? Please help. Points will be awarded to helpful answers.

PS: Service Request Owner is manually given by the user and is a static field. So it is different from Employee Responsible.