Hi,
I have developed an addon which works fine in our local environment and has been deployed successfully on several client environments. However, we are facing an issue for one of our clients having sap 8.82 pl 05. The addon gets installed successfully and when we try to connect the addon, an error message is displayed "connection failed, unknown user." The user is assigned a professional user license. A screenshot of the license administration is attached herewith. Please suggest how to resolve the issue.
Regards,
Victor