Convert URL to hyperlink in BCM Chat

[Former Member]

Hi Experts,

We have a requirement where if agent is sending any URL to the customer over the BCM chat it should get converted in to a hyperlink, Which is a regular functionality in any chat application but when we tested, BCM is not doing so. Could you please guide me how to achieve this?

Thanks,

Amit

[Former Member]

Hello Amit,

is your question still actual? IF yes, you can use basic HTML code to send hyper link to the client.

To perform CC agent's work faster you can create template with a href HTML code and make it default to the chat queue.

BR,

Anton.

[lloyd_goveia]

Hi Amit,

In addition to Anton's recommendation, you can also use reply templates which the agents can use on a periodic basis. This will help speed up performance.

See: Managing Reply Templates - System Configurator (SC) - SAP Library

You can also use SAP CRM IC Webclient chat functions and reply templates.

Best Regards,

Lloyd Goveia

IMPORTANT:

Please check the following SCN page for the latest Hot Fix releases  for SAP Contact Center.

- http://scn.sap.com/docs/DOC-64259

- http://scn.sap.com/docs/DOC-64260

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