I have a total work experience of 11 years in Retail Sales [Financial Products]. I have worked with Banks, DSA's & Broking firms. I also have a work ex of Siebel CRM implementation [Project Mgmt Role] of 2.5 yrs with an Indian Automobile Company.
Currently i'm working as a AVP in the Sales Strategic Planning Dept for the past 4 years. I have a keen interest in CRM as i'm myself a user of it currently, also i've worked on implementation of it earlier.
After 11 years of experience in the Financial Retail Sales industry, i believe i have good Domain knowledge, which i would like to exploit in the field of CRM. [I believe IT Industry Pays better than Finance Industry :-)]
My question is, what is the difference between SAP SD & CRM?
I do not intend to become a programmer. I would rather like to stay on the functional side of it.
Also, what are the prospects of getting a job after the certification? Will my age matter [I'm 33 yrs old]?
Which is the best institute in Mumbai to take the certification from?
I would be really glad if someone can help me out..