CRM Complaints extraction - header status

Hi,

We are extracting service orders from the CRM Service module via the complaints item extractor (0CRM_COMPLAINTS_I). It was my understanding, proved wrong, that the characteristic 0STAONESYS0 (CRM Status Life Cycle (One Order)) gives the header status of the service order, but it turns out it only gives the item status.

Has anyone out there extracted the header status for complaints?

Ken