on 03-29-2014 1:21 PM
Hello!
We have actions configured in Service orders to send email to Sold-to-party. Now we have to determine the sender's e-mail address based on organization unit where the agent belongs to. Is there a way to achieve that?
Thanks!!
Hello
Any suggestions?
thanks!
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Hi,
Think best way to start is to include the mail adres in the organizational data. To obtain the organizational unit the user belongs to could be done with FM RH_GET_ORG_ASSIGNMENT.
This returns the O object ID of the organization unit. Then get the BP number of the organizational unit, and reads the addres of this BP. Then replace sender with mail addres you have found.
Hope it helps.
Regards,
Martin
Hi Rijswijk,
Please follow these steps it will be help for your requirment.
Use this FM CRM_ORGUNIT_GETBUPA to get BPGUID. Pass ORGID as input and we will get EV_BU_PARTNER_GUID then pass PARTNER GUID to BUT000 we will get Business partner with address.
From there its normal pass org email as CC in your requirment.
Thanks,
Prabhanjan
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