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Action profiles in CRM for e-mail sending - determine sender e-mail

Former Member
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Hello!

We have actions configured in Service orders to send email to Sold-to-party. Now we have to determine the sender's e-mail address based on organization unit where the agent belongs to. Is there a way to achieve that?

Thanks!!

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Answers (1)

Answers (1)

Former Member
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Hello

Any suggestions?

thanks!

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Hi,

Think best way to start is to include the mail adres in the organizational data. To obtain the organizational unit the user belongs to could be done with FM RH_GET_ORG_ASSIGNMENT.

This returns the O object ID of the organization unit. Then get the BP number of the organizational unit, and reads the addres of this BP. Then replace sender with mail addres you have found.

Hope it helps.

Regards,

Martin

prabhanjan_reddy
Participant
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Hi Rijswijk,

Please follow these steps it will be help for your requirment.

Use this FM CRM_ORGUNIT_GETBUPA to get BPGUID. Pass ORGID as input and we will get EV_BU_PARTNER_GUID then pass PARTNER GUID to BUT000 we will get Business partner with address.

From there its normal pass org email as CC in your requirment.

Thanks,

Prabhanjan