Issues with BP for CRM 4.0 60.1

[Former Member]

Hi All,

I wanted to import the .epa file of the BP for CRM 4.0 60.1 in my sneak preview java edition server.The import went well without any error.I can see the roles & worksets etc.But when I logged off the portal and logged in as admin it said user authentication failed.I restarted the J2EE server,The server did not come up at all.The J2EE instance jcontrol.exe is in yellow state.previously also I had the same problem.All I did was un-installed my sneak preview and re-installed it.It i do so I am losing all my other EP development works which I did.

My key questions are:-

1)Why this particular BP for CRM4.0 alone is not getting imported properly.

2)I have read that they are support packages for the above package.I tried in Service market place,SDN etc but was not able to trace it.Do anybody give the exact loaction of the support package.or can anybody mail me support the .epa file

3)Am I am doing anything wrong while importing the BP for CRM 4.0 60.1?

Helpful answers will be rewared asap.

Regards,

Narayanan B

[Former Member · Accepted solution]

Hi Narayanan,

You can download the business package for CRM 4.0 (Version 60.2.3), which has the support package for the BP too..

Please go to <b>service.sap.com/installations -> Downloads -> SAP Installations and Upgrades -> Entry by Application Group -> Installations and Upgrades -> SAP Application Components -> SAP CRM -> SAP CRM 4.0 -> SAP CRM Business Package -> Portal Content-PeopleCentric UI -> BP PEOPLE-CENTRIC UI 4.0 60.2 -> OS-Independent.</b>

You will see two files for download. The first one is the CRM BP download and the second one is the support package for the CRM BP.

Download the files and then import the CRM BP first and then import the support package.

Hope this helps!!

Thanks,

Sunitha Subbarao

[Former Member]

Is KM & C mandatory for this BP.I assume if KM is not installed then I won;t be seeing KM related iviews correct?

Is KM compactablity package is required as a part of Support package in no KM is installed in the server?any idea or guesses?

[Former Member]

Yes, you might not see the KM related iViews correctly if you do not import the KMC package.

Sunitha

[Former Member]

Hello Narayanan,

Were you able to finish off the installation and see the iViews?

thanks,

sunitha

[Former Member]

Hi sunitha,

I was not able to get into the portal.so without any other option I have reinstalled the sneak preview again.

[Former Member]

Hi Narayanan,

Did you get a chance to see the notes 642775 and 660775? they might be useful to you too..

Is the other user, which you used to log into the portal is in the <b>Everyone</b> Group?

Sunitha.

[Former Member]

I cannot login as admin now to restart the import again.When i logged in admin it said User authentication failed.I am trying with another userid which has super admin role,but the login page itself takes more time to go.

I don't know these problems arises because of the Sneak preview version?Is KM & C installation mandatory for this BP?

[Former Member]

Hi Narayanan,

I am not sure about the sneak preview version. Were you able to get into the portal with the other user ID?

Sunitha

[Former Member]

Hi Sunitha,

The import has stopped now.When I view the log file it has imported 642/1125 objects.So what should I do next?

[Former Member]

Hi Narayanan,

Start off the import afresh again.. Did you install the import filter, KMC compatibility package etc as per the document I suggested you??

Keep checking the log files.. The import will take easily 1 hour to finish off as there are 1125 objects..

Do let me know, if you have any other queries..

Thanks,

Sunitha

[Former Member]

Hi Sunitha,

Yes Import process just began.I am going through the log files.If I have any problem during import I guess I have to cancel the import and start afresh right?

[Former Member]

I have pasted the unzipped folder in the import of the server.Since we are importing from server I assume after selecting the .pkg file through browse button there is no need to clicking the upload button so i can straight away click the Import button instead of Upload button .Is my understanding correct?

Also after importing the BP what is the type of system you configured from portal?Whether it was a CRM systme or a R/3 system or BW system as i can see the iviews for this BP are made of BW iviews and BSP iviews?

[Former Member]

Did the import process begin?? You have to create CRM and BW systems depending upon your requirements. If you are accessing ISA based iViews, you need to have ISA system installed and then create another ISA based system in the Portal. If you have requirement to show BW iViews, do create a BW system and give the relevant system properties information.

Hope this helps!!

Thanks,

Sunitha

[Former Member]

Hi sunitha,

When I try to upload the file it is giving me an error message saying Pls upload a valid .epa file?Have you got this problem before?

One more info I need.Can you say me the iviews of the BP for crm are made of what like ITS WebGUI or Webdynpros or BSP iview any idea as you have imported it already.

[Former Member]

Hi Narayanan,

Please navigate to <b>/usr/sap/<Portal Instance>/global/config/pcd/Import/</b> of your Portal Server.

Create a folder for the unzipped contents of the CRM BP and place that folder in the Import folder. Then select import from server radio button and browse for the .pkg file. Select this file and then click on the import. This should work.

Do let me know, if you face any other issues..

Thanks,

Sunitha

[Former Member]

wat was the size of ur .pkg file.mine is showing as 1 KB?Do you want to import this file only?

[Former Member]

Yes Narayanan. That was the file, I used for the import of the BP.

Are there any issues with that?

Let me know if you have issues..

Thanks,

Sunitha Subbarao

[Former Member]

Hi Sunitha,

As I told you I imported the .zip from market place and saved it in my local system.So hence I selected the client radio button for the import.When I unzipped the downloaded stuff I could see the global folder and roles folder & a .pkg called package.pkg file of 1 KB.

Now tell me whether I need to direcly give the .zip file or not using browse option in my portal for uploading it and then click import for importing it.

Regards,

Narayanan B

[Former Member]

Hi Narayanan,

Browse and select the .pkg file and then click import. The import process starts off. Keep checking the log files too.. Did you import the filters and other stuff given in the How to BP guide?

This should help!!

Please do let me know, if you have any other queries..

Thanks,

Sunitha.

[Former Member]

Since you unzipped the CRM package to a local area of your choice, you will need to select the Client radio button to browse your local area. You can then upload it to the server location (which is displayed in the File area when you select the Server radio button). If you select the Server radio button it will only show you what has been placed in the specified area on the server.

Hope this helps.

Thanks,

Bryan

[Former Member]

Hi Narayanan

Befor importing CRM Buisness package u havae a requird document

if u wanna documetn mail me kaushalmalavia@yahoo.com

since the CRM buisness package is same as EP 5 buisness package only change is multi languages support so the

buisness package file has .pkg extension

if u have any query msg me back

regards,

kaushal

[Former Member]

hi,

when I selected the server radio button and choose browse I cannot see any file choosing option.There was only a cancel button.Hence I choose the client radio button and browsed through my local folder I don't see a .pkg file by itself.When I downloaded the .zip file there was no .pkg file getting downloaded along with it.When I unzip my .zip file which is 7.8 mb it creates two folders global & roles and there was a .pkg called as package.pkg of 1KB.When Itried to upload this.pkg I got the error as "Select a valid *.epa file".Am I missing anything?

I very well know if I upload the entire .zip file and click on import the J2EE instance of the server will go down and I have to re-install it.Am I doing anything wrong?

Regards,

Narayanan B

[Former Member]

Hi Narayanan,

Where did you save the unzipped contents of the business package??

You will get to see the two folders global and roles and the .pkg file only after you unzip the business package zip file..

Thanks.

[Former Member]

Hi Sunitha,

I am unclear a bit from your last answer.What do you mean by importing the .pkg file later.Let me tell you my process.Download & Save the .zip from from market place ina local directory of my choice.Unzip the .zip file.I could find a .pkg file.

When you log in to Portal using admin user id goto system admin ->transport -> import

here you would have selected the server radio button I am selecting the client radio button.Then when you choose browse are you selecting the .zip file or .pkg file to upload or selecting both .pkg and .zip and importing both.Please clear me on this and I think I am all set to implement the same.

Regards,

Narayanan B

[Former Member]

Hi Narayanan,

Please select the server radio button and then browse for the files. You will get to see the list of files in the folder (this folder contains the unzipped contents of the .zip file). Select the .pkg file from the list and then click upload. The import process begins.

This was how I did it..

Hope this helps..

thanks,

sunitha

[Former Member]

Hi Sunitha,

One final question.I am storing the downloaded content .zip in my local pc and then uploading it to server.I beleive it does not make any difference as i upload from client machine to server.

You did not specify whether you are importing directly the .zip file of the BP from the service market place or are you importing the .pkg file.I can see one .pkg(1 KB) file when I unzip the content which I download from service market place.Did you unzip the .zip file or not?

What was your system landscape when you imported the BP I mean in terms of WAS and EP whether sneak preview version or licensed version?If you answer these it would be much helpful for me and other also.

I also went thro the pdf which is given in SDN taking crm BP as an example.Did you install Import filter etc as told in the .pdf.

waiting for ur response.

Regards,

Narayanan B

[Former Member]

Hi Narayanan,

I unzipped the contents of the zip file and placed it in the server and then searched for the .pkg file while uploading the content using the system administration -> transport. I imported the .pkg file later.

My Portal landscape was the SAP EP 6.0 SP 11 on WAS 6.40. It was a licensed version.

There were errors when I did not install the import filter. Later, I uninstalled and then installed as given in the PDF..

Do let me know if you need anything else..

Thanks much,

Sunitha Subbarao.

[Former Member]

Hi Sunitha,

Thanks for the path.I downloaded both the files.

I could see 2 .zip files.You wanted me to import the .zip files directly from the EP.If that is so based on my previous experience,the .zip files has 1125 pages.Import from EP stops in the middle and made my sneak preview J2EE engine collapsed.I did it 3 times all the 3 times I needed to uninstall and re-install the entire sneak preview edition.

My question are :-

1)Did you tried importing the .zip file directly.

2)Even in EP->System Admn ->Transport->Import link it clearly says it supports only .pkg file for Ep5.0 & .epa file for EP 6.0.If I import the .zip file I fear my server will go down again.

3)Do you see any .epa file when you unzip the BP .zip which you are downloading from Service market Place.

If you have the .epa file can you mail me?

4)i am fearin gthe same would happen to my licensed erver also which is up & running on EP6.0 SP14 on WAS 6.40?Any clues or suggestions?

Waiting for your response.

Regards,

Narayanan B

[Former Member]

Hi Narayanan,

Yes.. you have to import the business package and the support package one after the other. There is a how to guide for importing the business package, with an example of importing the CRM package on the SDN.

I downloaded the business package zip file, extracted the zip file, placed it in the server and then imported the business package. This zip file contains the .pkg file. When you go to <b>system administration -> Transport -> Import,</b> and then click <b>upload</b>, the .pkg file will be searched for and then the business package content details will be shown in the import preview. 1125 objects need to be imported and after clicking upload, keep checking the log file. If the import stops in between, just restart the import again.

Later after finishing this BP import, start the support package BP import as told above.

Hope this helps!!

Thanks,

Sunitha.

Message was edited by: Sunitha Subbarao